Last updated: 18 July 2026. This policy explains your rights when returning an item purchased from us, in line with UK consumer law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.
Who We Are
The Rakhi Store is operated by Davora Ltd (Company No. 04966565), registered at 135 Heaton Moor Road, Stockport, SK4 4HY, United Kingdom. You can reach us by phone on +44 161 641 0655 or via our Contact page.
Your 14-Day Right to Cancel
You have the right to cancel your order and return your item(s) for a refund within 14 days of receiving your delivery, without needing to give a reason. This is in addition to your statutory rights under the Consumer Rights Act 2015, which apply if an item is faulty, not as described, or not fit for purpose (see “Faulty, Damaged, or Incorrect Items” below).
How to Return an Item
Before sending anything back to us, please contact us via our Contact page to let us know you’d like to return your item. We’ll get back to you with return instructions and the address to send your parcel to. Please do not send items back without contacting us first, as this may delay your refund or replacement.
Return Postage Costs
You will need to cover the cost of returning your item to us, unless the item arrived damaged or faulty, in which case we will cover the return postage cost. We recommend using a tracked shipping service when returning an item, as we cannot be held responsible for parcels lost or damaged in transit back to us.
Refunds
Once we’ve received and inspected your returned item, we will process your refund to your original payment method within 14 days. Refunds are issued for the price paid for the goods; where you’ve cancelled your whole order under your 14-day right to cancel, we will also refund the standard delivery cost you paid, though any difference for a premium or expedited delivery option you chose will not be refunded.
Shipping Options and Non-Delivery
We offer both tracked and untracked shipping options at checkout. If you choose an untracked shipping option and your parcel does not arrive, we will only be able to offer a replacement or refund once the following time has passed since dispatch: 7 working days for UK deliveries, or 21 days for overseas deliveries. This waiting period allows sufficient time for delayed post to arrive before we treat a parcel as lost. If you choose tracked shipping, please contact us as soon as tracking shows a problem with your delivery.
Faulty, Damaged, or Incorrect Items
If your item arrives damaged, faulty, or is not what you ordered, please contact us via our Contact page as soon as possible. Under the Consumer Rights Act 2015, you are entitled to a repair, replacement, or refund, and we will cover the cost of returning the item to us in these circumstances. This is separate from, and in addition to, the 14-day right to cancel described above.
Condition of Returned Items
Items should be returned unused, in their original packaging where possible, and in the same condition you received them. This does not affect your statutory rights for faulty items.
Governing Law
This policy is governed by the laws of England and Wales. Nothing in this policy affects your statutory rights as a consumer.
Contact Us
If you have any questions about returns or refunds, please get in touch via our Contact page and we’ll be happy to help.