Privacy Policy

Last updated: 20 July 2026

This Privacy Policy explains how The Rakhi Store collects, uses, and protects your personal information when you visit our website or place an order. We are committed to handling your data responsibly and in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Who we are

The Rakhi Store is operated by Davora Ltd (Company No. 04966565), registered at 135 Heaton Moor Road, Stockport, SK4 4HY, United Kingdom. For the purposes of data protection law, Davora Ltd is the “data controller” responsible for your personal information. You can contact us about privacy matters by phone on +44 161 641 0655 or through our Contact page.

Information we collect

When you place an order or contact us, we may collect your name, delivery and billing address, email address, phone number, and order details. When you pay, your card payment is handled securely by our payment processor — we receive confirmation of payment but do not see or store your full card details. We also automatically collect some technical information when you browse the site, such as your IP address, browser type, and how you use our pages, which helps us keep the site secure and working well.

How we use your information

We use your information to process and deliver your orders, take payment, keep you updated about your order, respond to your enquiries, handle returns and refunds, meet our legal and accounting obligations, and improve our website and service. If you’ve agreed to it, we may also send you marketing about our products, and you can opt out at any time.

Our legal basis for using your information

We rely on different legal bases depending on why we’re using your data: to fulfil our contract with you when you place an order; to comply with our legal obligations, such as keeping tax records; where you’ve given consent, such as for marketing emails; and for our legitimate interests in running and improving our business, provided these don’t override your rights.

Sharing your information

We do not sell your personal information. We share it only where necessary to run our business: with Stripe, which processes card payments securely on our behalf; with Parcel2Go and its chosen couriers, so your order can be delivered and so you can be sent tracking information directly; with our website, hosting, and IT providers who help us operate the site; and with professional advisers, or authorities, where we’re required to do so by law.

Cookies

Our website uses cookies and similar technologies to make the site work, remember what’s in your basket, and understand how the site is used. You can control cookies through your browser settings and through any cookie preferences we make available on the site. Blocking some types of cookies may affect how the website functions.

Kadence Blocks

Functional

Usage

Sharing data

This data is not shared with third parties.

Functional

Name
kadenceBlocksPrebuilt
Expiration
persistent
Function
Provide a responsive website

WooCommerce

Functional

Usage

Sharing data

This data is not shared with third parties.

Functional

Name
wc_cart_hash_*
Expiration
session
Function
Store items in shopping cart
Name
woocommerce_items_in_cart
Expiration
session
Function
Store items in shopping cart
Name
woocommerce_cart_hash
Expiration
1 day
Function
Store items in shopping cart
Name
wp_woocommerce_session_*
Expiration
session
Function
Store performed actions on the website

WordPress

Functional

Usage

Sharing data

This data is not shared with third parties.

Functional

Name
wpEmojiSettingsSupports
Expiration
session
Function
Store browser details

Stripe

Functional

Usage

Sharing data

This data is not shared with third parties.

Functional

Name
__stripe_mid
Expiration
1 year
Function
Provide fraud prevention
Name
__stripe_sid
Expiration
30 minutes
Function
Provide fraud prevention

Sourcebuster JS

Statistics

Usage

Sharing data

This data is not shared with third parties.

Statistics

Name
sbjs_migrations
Expiration
6 months
Function
Store the user's usage history
Name
sbjs_current_add
Expiration
6 months
Function
Store and count pageviews
Name
sbjs_first_add
Expiration
6 months
Function
Store and count pageviews
Name
sbjs_current
Expiration
6 months
Function
Store browser details
Name
sbjs_first
Expiration
session
Function
Store and track interaction
Name
sbjs_udata
Expiration
6 months
Function
Store a unique session ID
Name
sbjs_session
Expiration
30 minutes
Function
Store and count pageviews

Automattic

Statistics

Usage

Sharing data

This data is not shared with third parties.

Statistics

Name
tk_qs
Expiration
30 minutes
Function
Provide functions across pages

Google Analytics

Statistics

Usage

Sharing data

This data is not shared with third parties.

Statistics

Name
_ga
Expiration
2 years
Function
Store and count pageviews
Name
_ga_*
Expiration
1 year
Function
Store and count pageviews

Miscellaneous

Purpose pending investigation

Usage

Sharing data

Sharing of data is pending investigation

Purpose pending investigation

Name
simpleStorage
Expiration
Function
Name
wcpdf_documents_settings_accordion_state_advanced
Expiration
Function
Name
storeApiCartHash
Expiration
Function
Name
hs-beacon-ec3e5e00-934c-4c64-989a-551593ff2f0e-shown-animation
Expiration
Function
Name
wcpdf_general_settings_accordion_state_checkout_field
Expiration
Function
Name
wcpdf_documents_settings_accordion_state_document_details
Expiration
Function
Name
customizerVisitCount
Expiration
Function
Name
wc-blocks_dismissed_incompatible_extensions_notices
Expiration
Function
Name
wcpdf_general_settings_accordion_state_shop_information
Expiration
Function
Name
wcpdf_general_settings_accordion_state_advanced_formatting
Expiration
Function
Name
storeApiCartData
Expiration
Function
Name
the-rakhi-store-shopLayout
Expiration
Function
Name
wp-settings-time-1
Expiration
Function
Name
cmplz_functional
Expiration
365 days
Function
Name
cmplz_statistics
Expiration
365 days
Function
Name
cmplz_preferences
Expiration
365 days
Function
Name
cmplz_marketing
Expiration
365 days
Function

How long we keep your information

We keep your personal information only for as long as we need it — to fulfil your order, provide support, and meet our legal obligations. Order and transaction records are typically kept for at least six years to comply with UK tax and accounting requirements, after which they are securely deleted or anonymised.

Your rights

Under UK data protection law, you have the right to access the personal information we hold about you, to have inaccurate information corrected, to ask us to delete it in certain circumstances, to object to or restrict how we use it, and to request a copy in a portable format. Where we rely on your consent, you can withdraw it at any time. To exercise any of these rights, please contact us via our Contact page.

Keeping your information secure

We take appropriate technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access, including secure, encrypted payment processing at checkout.

International transfers

Some of the providers we work with may process data outside the UK. Where they do, we take steps to ensure your information continues to be protected to the standards required by UK data protection law.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

How to contact us or make a complaint

If you have any questions about this policy or how we handle your data, please get in touch via our Contact page. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk.